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Thanks for the note, Garry.
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Thanks for the great articles! We have seen a need for a while to figure out how to better use the current systems in place, and sometimes it just takes some imagination. Jeff G, one of our consultants posted this blog which dovetails nicely with your article here:
http://www.nimbleuser.com/blogs/Nimble_News/Nimble_News/Who_are_your_most_valuable_members__Do_you_know_.aspx
Have a great day!
Garry
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Scott, you’re right, this IS a great post!
Good point about board books. We have to be careful about how represent (or misrepresent) our data.
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Wes,
This is a great post. I hope that BOD members and EDs read your blog so they realize the importance of understanding the numbers behind a percentage. Many Board books and regular reports include a large number of stats which at face value look very impressive. It is only when we look [...]

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I think you hit the nail on the head – the biggest changes we’ve seen are around the “Cloud based” Saas solutions, and outsourcing.
It all started when we switched to Google Apps for our internal email and collaboration. We ditched our Exchange box, spam applicance, needed less backup space, less antivirus, less power…. It [...]

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I will be there and try like the dickens to get to your sessions! Have a great day.
Gary
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A few aspects to consider for ANY/ALL idea portals:
1 – Make suggestion area easy to access & updated. (i.e. Post date of most recent sugggestion). Without knowing if/when a new suggestion has been posted puts a burden on the client to check regularly to see if /when new items have been posted.
2 – [...]

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Good points, Ray and Michael. Thanks for sharing.
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I think the benefit that all of our platforms offer is the chance to make them better based on customer feedback so each new client benefits from the experiences of all the existing ones.
I just added a post on the Avectra blog (http://blog.avectra.com) about incorporating customer feedback, but the short version is that [...]

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Excellent, Christine and April. I’m not a huge fan of “crowdsourcing” (I think it’s overrated; the crowd doesn’t always know what it wants or needs), but these are great examples of it.
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